Developed / Revised Change Management resources - Navigating Through Change & Leading Through Change. Delivered programs to numerous clients throughout N.A.

Delivered Global Career Management program, as part of career development team enlisted to support colleagues in Australia. Developed / re-designed materials, facilitated workshops, provided 1:1 consulting.

Deliver Career Management consultation to Fortune 500 companies in a virtual format.

Established and then assumed all pick & pack, warehousing, and distribution processes for a national customs brokerage company. Set-up operating hierarchy to maximize efficiencies; worked with Canadian based customers to establish necessary scope of work agreements; set pricing levels; and negotiated 3rd party fees with freight carriers to maximize Branch profitability.
Supervised national accounts with direct corporate accountability.
Performed P&L Analysis and established yearly budgets according to corporate directives.
Implemented Standard Operating Procedures and insured compliance.
Ensured that employees were properly trained and completed all employee evaluations.
Evaluated the day-to-day operation and provide weekly reports to corporate headquarters.
Established safety protocols and insured the safety of all employees.
Ensured the general housekeeping and maintenance of the facility and equipment.

Assumed full responsibility for managing printing, publishing, distribution, and warehouse divisions of a multi-faceted company; with accountability for all services including 4-color and web press printing; publishing and graphic arts processes; pick & pack services; receiving and distribution operations; and warehousing at three facilities. Ensured optimal service while simultaneously performing safety, quality, cost, and inventory management within operating budget constraints. Supervised and directed all employee disciplinary and training programs, safety programs, and company improvement projects.
Developed and implemented training programs for managers and front line supervisors which reduced employee turnover and increased productivity.
Instituted customer service work team methodology that increased efficiencies, reduced service lead times, and lead to increased customer satisfaction and company revenue.
Worked with managers to establish benchmarks for employees and defined objectives to reach desired goals.
Performed process analysis and re-engineered Standard Operating Procedures as necessary to achieve greater efficiency, reduce redundancy, and increased service quality.

As Job Developer for the Right Management/Pfizer Career Center, I targeted job opportunities for displaced Pfizer employers, researched employment trends in the demographic area, and communicated with employers to connect candidates to relevant career opportunities.
Innovative program development, professional networking, Job Search workshop development, implementation, and administration.